Based on significant shipping experience, we’ve found that more than half of the packages believed to be lost or stolen eventually show up. Usually they were delivered to a neighbor, or sometimes left at another location on the recipient’s property. Please check with your neighbors or alternative locations that the delivery person may have left your package.


If you're unable to find your package after further investigation, we'll open a stolen package claim for you. You can start this process by calling Naväge Customer Service at (800) 203-6400.